Customer Service

You may cancel your TBDs order if the status is "in process". If your order status is "shipped" it cannot be canceled. If you cannot find your order status, please call our customer service line at 866.979.3456.

Register with THE BARBERS DAUGHTERS for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status.

Caring for your fine jewelry is easy, and it's essential to clean and store it properly if you want it to sparkle and glow. Below is a short video made by us to help you make sure that you get he most out of your silver, without the use of harmful chemicals. All you need is baking soda and running water.

The Barber’s Daughters respects your privacy. The company has adopted the following privacy policy.
This policy informs you about:

Our commitment to Privacy
The information we collect
How we use information
Our commitment to Data Security
How to access and correct your information
How to contact us

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at certain points where personally identifiable information may be requested.

The Information We Collect
This notice applies to information collected or submitted on The Barber’s Daughters website. On some pages, you can order products, make requests, and register to receive materials. The following are some of the types of personal information that are collected:

• When you make a purchase at our website, we collect your full name, billing address, shipping address, telephone number, e-mail address and payment information (including credit card number or gift card number).
• When you create an account at our website, we collect your full name, e-mail address and password.
• When you choose to participate in sweepstakes, contests or other promotions, we collect your full name, e-mail address, zip code and gender. We may also collect your birthday (month/day), if you choose to supply us with such information.
• From your transactions and other interactions with us, we collect information concerning the specific products or services you purchase or use.
• When you send a gift to another person we collect that person's full name and shipping address.
• When you ask us a question, we collect your name, e-mail address or other contact information.
• We may collect certain demographic information (such as gender or age) and information about your interests and preferences if you provide them to us.
• When you request a mail order catalog we collect your full name and mailing address.
• When you subscribe for e-mail updates or offers, we collect your e-mail address.
• We collect information you voluntarily submit when participating in one of our various services, programs or surveys.

The Way We Use Information
We use the information you provide about yourself when placing an order to complete that order. We do not intentionally share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order to ship the product and to confirm delivery. We do not intentionally share this information with outside parties except to the extent necessary to complete that order.

We offer gift certificates by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not intentionally used for any other purpose and are not intentionally shared with outside parties.

You can register with our website if you would like to receive our updates on our new products and services. Information you submit on our website will not intentionally be used for this purpose unless you fill out the registration form or otherwise consent.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not intentionally disclose anything that could be used to identify those individuals.

Finally, we never intentionally use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to help safeguard and secure the information we collect online.

How You Can Access or Correct Your Information
You can access information about you that we collect online and maintain by logging into the "online account" section of the website with your email address and password. Once logged in you can review or update your personal information. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 866.979.3456 or send us an email at info@tbds.org.